Terms of Service

Effective Date: Tuesday, November 4, 2025

These Terms of Service (hereinafter referred to as the "Terms") constitute a legally binding agreement between you (an individual, legal entity, or other organization, hereinafter referred to as "User") and Fieldworks Software LLC (hereinafter referred to as "we", "us", or "the Company") regarding your use of the software products, online services, and related technical support provided by the Company (collectively referred to as the "Services").

By clicking the "Terms of Service" button or actually using the Services, you represent that you have fully read, understood, and accepted all provisions of these Terms, including any supplementary rules we may update from time to time. If you do not agree to these Terms, you must immediately cease using all Services.

I. Overview of Services and License Grant

1.1 Service Content

The Services we provide include, but are not limited to: cloud-based software applications, data processing tools, customized function modules, technical support, and online documentation. The specific scope of Services shall be subject to what is displayed on the Company’s official website and the content actually subscribed to by the User. We reserve the right to upgrade, optimize, or adjust the Service content based on technological development and business needs, and will notify Users of such changes through official website announcements or in-platform notifications.

1.2 License Grant

Subject to your compliance with these Terms and the relevant subscription agreement, we grant you a non-exclusive, non-transferable, global non-commercial or commercial license (determined by User type) to access and use the Services through authorized devices during the subscription period, solely for your internal business operations or personal legitimate purposes. This license does not include the transfer of ownership of the underlying software of the Services. You shall not obtain the source code or core technologies through reverse engineering, decompilation, or other means.

1.3 Subscription and Renewal

The Services are provided on a subscription basis. The subscription term and fees shall be subject to the subscription order confirmed by both parties. Unless one party provides written notice to the other party at least 30 days prior to the expiration of the current subscription term stating that it will not renew, the Services will be automatically renewed, and the relevant fees will be charged in accordance with the standards applicable at the time of renewal.

II. User Rights and Obligations

2.1 Account Management

You shall register an account using true and legal information, and bear full responsibility for the security of your account password. You shall be liable for any losses caused by account theft or password leakage. If you discover any abnormal activity on your account, you must immediately notify us and cooperate with us to take remedial measures such as account freezing.

2.2 Content Responsibility

You shall retain ownership of all data, files, and content uploaded, stored, or generated by you through the Services (hereinafter referred to as "User Content"). However, you grant us a worldwide, royalty-free license to copy, transmit, format-convert, and perform other necessary processing of User Content for the purposes of providing the Services, ensuring security, and optimizing the products. You warrant that User Content does not infringe on the intellectual property rights, privacy rights, or other legitimate rights and interests of third parties, and does not contain illegal or objectionable content. You shall bear full legal responsibility for any disputes arising from User Content, and compensate us for any losses we suffer as a result.

2.3 Obligation to Use the Services in Compliance with Laws and Regulations

When using the Services, you shall comply with applicable laws, regulations, and these Terms, and shall not engage in the following acts:

Engaging in illegal activities such as fraud, phishing, or spreading malware;

Circumventing Service access restrictions, conducting unauthorized data scraping, or circumventing system security measures;

Using the Services beyond a reasonable scope (e.g., generating false requests through robot programs);

Using the Services to generate or spread illegal, vulgar, violent, or other objectionable content;

Collecting or processing the personal information of others (especially minors) without consent.

If you integrate the Services into your own products, you shall comply with laws and regulations related to generative AI, review the generated content, add traceable identifiers, and assume the primary responsibility for information security.

III. Intellectual Property Rights

3.1 Our Intellectual Property Rights

All intellectual property rights in the Services, including but not limited to software, code, interface designs, trademarks, and documentation, belong to us or our licensors. Except for the license explicitly granted in these Terms, you shall not use, copy, or transfer such intellectual property rights without authorization.

3.2 User’s Intellectual Property Rights

You shall retain full intellectual property rights in User Content. However, you confirm and warrant that you have obtained all necessary rights to ensure that our use of User Content in accordance with these Terms does not constitute infringement.

3.3 Handling of Infringement Claims

If you believe that any content of the Services infringes your intellectual property rights, you may submit a written complaint through the contact information provided in these Terms. Upon receiving the complaint, we will promptly verify the facts, and if necessary, suspend access to the relevant content and notify the respondent to submit a defense.

IV. Service Guarantee and Restrictions

4.1 Service Availability

We will use reasonable efforts to ensure the stable operation of the Services and provide a service availability rate of no less than 99.9% (excluding scheduled maintenance). Scheduled maintenance will be notified through official website announcements at least 24 hours in advance, and emergency fault repairs will be completed within a reasonable time.

4.2 Technical Support

Based on your subscription tier, we provide corresponding technical support services, including email consultation and online work orders. The support response time is 9:00-18:00 (U.S. Time) on workdays, and solutions for complex issues will be provided within 3 business days.

4.3 Service Restrictions

We reserve the right to impose restrictions on activities that exceed the reasonable scope of use, including but not limited to limiting access frequency and suspending the Services. If you have objections to such service restrictions, you may submit an appeal, and we will review the appeal and provide feedback within 5 business days.

V. Data Security and Privacy

5.1 Data Protection

We will collect, use, and store your personal information and User Content in accordance with the provisions of the Privacy Policy, and adopt technical measures such as encrypted storage and access control to ensure data security. We will not disclose your non-public data to third parties unless required by law or with your explicit consent.

5.2 Data Export and Deletion

You may export your own User Content through the Service interface. After the subscription is terminated, we will retain your data for 30 days; after the expiration of this period, the data will be anonymized or securely deleted in accordance with regulations. The storage period may be agreed separately under special circumstances.

VI. Fees and Payment

6.1 Fee Standards

Service fees shall be subject to the amount displayed on the official website or confirmed in the subscription order. We reserve the right to adjust the fees based on market conditions, but will notify subscribed Users of such adjustments at least 30 days in advance. If you do not agree to the adjustment, you may choose to terminate the Services.

6.2 Payment Methods

You shall pay the fees in accordance with the method and deadline specified in the subscription order. If you fail to make payment on time, you shall pay a late fee of 0.5% of the unpaid amount per day. If the delay exceeds 15 days, we reserve the right to suspend or terminate the Services.

6.3 Refund Policy

Except in cases where the Services have major defects that render them unusable, fees already paid will not be refunded. If the Services are terminated due to our fault, we will refund the corresponding fees based on the actual unused portion of the service term.

VII. Disclaimer and Limitation of Liability

7.1 Disclaimer

We shall not be liable for any service interruption or User losses caused by the following reasons:

Force majeure (e.g., natural disasters, wars, etc.);

Failures of third-party services (e.g., service interruptions by network operators);

Malfunctions of your own equipment or operational errors;

Necessary measures taken to safeguard national security or public interests.

7.2 Limitation of Liability

To the maximum extent permitted by law, our liability for direct losses arising from the Services shall not exceed the total amount of service fees you have paid in the current year. We shall not be liable for indirect losses, lost profits, or other types of losses.

VIII. Termination of Services

8.1 Voluntary Termination

The Services will be automatically terminated upon the expiration of the subscription term if no renewal is made. You may also terminate the Services by providing written notice to us at least 30 days in advance, but fees already paid will not be refunded.

8.2 Unilateral Termination

If you materially breach these Terms and fail to rectify the breach within 15 days after receiving a rectification notice, we reserve the right to unilaterally terminate the Services without assuming liability for breach of contract.

8.3 Obligations After Termination

After the termination of the Services, you shall immediately cease using the Services, and we will disable your account access. However, this shall not relieve you of any legal liabilities incurred during the use of the Services.

IX. Updates to the Terms

We reserve the right to update these Terms based on changes in laws and regulations or business adjustments. The updated Terms will be published through official website announcements or in-platform notifications and will take effect 7 days after the date of publication. Your continued use of the Services after the publication of the updated Terms shall be deemed your acceptance of the updated Terms.

X. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms shall be governed by the laws of the State of Arkansas, United States (excluding its conflict of laws rules).

10.2 Dispute Resolution

Any disputes arising from these Terms shall first be resolved through friendly negotiation between the parties. If negotiation fails, either party may initiate legal proceedings in the courts of the State of Delaware, United States.

XI. Miscellaneous

These Terms constitute the entire agreement between the parties regarding the Services and supersede all prior oral or written agreements. If any provision of these Terms is deemed invalid, such invalidity shall not affect the validity of the other provisions.

Contact Us

Email: [email protected]

Address: 5335 Trinity Crossing Dr, Conway, AR 72034 US

Phone: (208) 617-5637